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This Privacy Policy explains how Cyra, a Discord ticket management bot, collects, uses, stores, and protects your personal information. By using Cyra, you consent to the collection and use of your data as described below.

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1. Data We Collect

Cyra collects the following data to provide and improve our Service: User Information
  • Discord User ID, username, and avatar
  • Email address
Billing and Subscription Information
  • Subscription status, plan, trial periods, cancellations, guild association, timestamps
  • Processed checkout session IDs
Sessions
  • Tokens, Discord tokens, expiration timestamps
  • IP addresses, creation timestamps
Guild Data
  • Guild ID, name, icon, banner, permissions, member count

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2. How We Use Your Data

We use collected data to:
  • Provide and operate Cyra’s ticketing and server support functionality
  • Manage subscriptions, billing, and premium features
  • Ensure security, prevent abuse, and comply with legal obligations
Under Belgian and EU GDPR regulations, the legal bases for processing personal data include:
  • Consent: You provide consent when using Cyra
  • Contractual Necessity: To deliver premium subscriptions or Service features
  • Legitimate Interest: Security, fraud prevention, and Service improvement
  • Legal Compliance: To comply with applicable laws

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4. Data Sharing

We do not sell or rent your personal data. We may share data with:
  • Service providers (Stripe) for billing and payment processing
  • Legal authorities if required by law or to prevent abuse/fraud
  • Third-party integrations strictly needed for functionality (e.g., Discord API)

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5. Data Retention

  • User, billing, and session data is retained as long as you use the Service or as necessary to fulfill legal obligations
You may request deletion of your personal data, subject to retention requirements for legal or operational purposes

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6. Security

We implement reasonable technical and organizational measures to protect your data Access is limited to authorized personnel only While we strive to protect your information, no system is completely secure; we cannot guarantee absolute security

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7. Your Rights

You have the following rights under GDPR:
  • Access: Request a copy of your personal data
  • Correction: Update incorrect or incomplete data
  • Deletion: Request removal of your personal data
  • Restriction: Limit processing under certain circumstances
  • Withdrawal of Consent: Revoke consent for processing where applicable
  • Data Portability: Request a machine-readable copy of your data
Requests can be sent to: security@cyraticket.xyz